CUIC application cluster is not formed correctly

После обновления UCCX появилась следующая ошибка в CUIC https://address:8444/cuicui/ — «CUIC application cluster is not formed correctly. Please refer to the Troubleshooting Cluster Configuration section in the CUIC Administration Console User Guide to troubleshoot this issue.»

Избавиться от этой записи помогла следующая процедура:

As discussed on the phone, the error is likely being caused by the clustering mode defaulting to multicast which doesn't work with the nodes in different subnets. (or not matching between nodes)

Please use the following steps to change the CUIC clustering mode in CLI:


* Run the following commands on all nodes in the given sequence starting from the Publisher node:
Note: Execute every step on all nodes before performing the subsequent step.

1. Stop the reporting service on both nodes:

utils service stop Cisco Unified Intelligence Center Reporting Service


2: Edit the cluster mode on each node to tcp/ip:

utils cuic cluster mode

- The output will prompt you to choose a mode, so select 2 for 'tcp-ip'


3. After making the change, verify that both nodes are matching modes:

utils cuic cluster show

- Output on both nodes should now show tcp/ip instead of multicast


4. After changing the cluster mode on both nodes, restart both CUIC services on both nodes starting with publisher:

utils service restart Cisco Unified Intelligence Center Reporting Service
utils service restart Cisco Unified Intelligence Center Serviceability Service